Is there multiple back-and-forth emails between the hiring, IT, HR and Finance managers when onboarding someone new?
Are you in finance and using multiple excel sheets to track all your IT and non-IT assets across multiple locations?
Ensure all customer issues are solved quickly and effectively
- Never forget or lose track as you can create, prioritise and assign tickets
- A portal for customer service agents to collaborate with other agents or external parties to solve difficult issues
- Auto-assign tickets
Asset life cycle management for all IT and non-IT assets in a single portal
- Track the availability and movement of all your assets.
- Asset visibility with warranty, location, vendor details, contract, history, etc. all in one portal
- Staff can request for assets and get approval from basic stationery to company vehicles
- QR Code to scan all non-IT assets for better tracking.
Basically means solving tickets without human touch (automation)
- Automatically create new user account, VPN, Email, internet access, password reset for new employees
In any business, your customers are always the most important part of your business. How can you engage and serve them better?
With Freshdesk Omnichannel Suite, your customers can choose to communicate with you through their channel of choice (e.g. support desk, chat or contact centre)
Ensure all customer issues are solved quickly and effectively
- Never forget or lose track as you can create, prioritise and assign tickets
- A portal for customer service agents to collaborate with other agents or external parties to solve difficult issues
- Auto-assign tickets
Give customers the experience they want
- Let customers come to you wherever they want, be it on WhatsApp, SMS, Facebook, website, mobile app, etc.
- Rapidly respond to customer queries as all inquiries from all platforms are displayed on a single screen.
- AI powered bots quickly solves problems to FAQ
No missed calls and lower wait times
- AI-powered voice bots screens through FAQs. Your agents can focus on real problems.
- Improve customer service with call analytics helping you spot volume trends, hold time, talk time, etc.
